Refund policy

Returns & Refund Policy – Warners Bay E-Bikes

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

E-bikes must not have been ridden beyond a minimal test ride and must show no signs of wear, damage, or modification.

To initiate a return, please contact us at:

We will provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

For large items such as e-bikes, return shipping may need to be arranged via courier at the customer’s expense.

Please inspect your order upon arrival.

All items must be opened and inspected within 5 days of delivery. Any damage, defects, or incorrect items must be reported within this timeframe.

Claims made after this period may not be accepted.

We do not accept returns for:

To exchange an item, please return the original item first. Once approved, you can place a new order.

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 5–10 business days.

If you have any questions, contact us at: